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PulseChat – OmniChannel AI Customer Service module for Perfex CRM
PulseChat brings a modern chat & omnichannel inbox inside your Perfex CRM installation and pairs it with a powerful AI assistant (OpenAI + Anthropic). Your team answers WhatsApp, Telegram, Email, SMS, and more from a single screen – …
- WhatsApp – reply to customers as a team from a verified business number.
- Telegram – connect your bot and centralize chats directly in Perfex.
- Email – turn shared inboxes into real‑time conversations with IMAP/SMTP.
- SMS – keep SMS threads attached to clients & leads.
- Slack & Viber – bridge your existing channels with your CRM.
Everything You Need Out of the Box
Carefully crafted features that ship with this product — no extra setup, no hidden costs.
WhatsApp – reply to customers as a team from a verified business number.
Telegram – connect your bot and centralize chats directly in Perfex.
Email – turn shared inboxes into real‑time conversations with IMAP/SMTP.
SMS – keep SMS threads attached to clients & leads.
Slack & Viber – bridge your existing channels with your CRM.
Who they’re talking to (name, company, role).
Open tickets, invoices, previous interactions.
All omnichannel history in a single timeline.
Customer Rating
4.8/5 From 93 verified buyersSales
1,553+ Trusted by businesses worldwideSetup Time
< 5 min From download to liveBuilt to Scale & Convert
PulseChat brings a modern chat & omnichannel inbox inside your Perfex CRM installation and pairs it with a powerful AI assistant (OpenAI + Anthropic). Your team answers WhatsApp, Telegram, Email, SMS, and more from a single screen – while AI drafts replies, suggests responses, summarizes long threads and even translates messages in real‑time.
Instead of juggling browser tabs, phones and shared inboxes, your agents stay in Perfex, with full client/lead context always visible. PulseChat feels like Slack/Teams, but fully aligned with your CRM, tickets and sales pipeline.
Omnichannel Inbox – All Conversations, One Place
PulseChat creates a dedicated Channels tab where every external conversation lands:
- WhatsApp – reply to customers as a team from a verified business number.
- Telegram – connect your bot and centralize chats directly in Perfex.
- Email – turn shared inboxes into real‑time conversations with IMAP/SMTP.
- SMS – keep SMS threads attached to clients & leads.
- Slack & Viber – bridge your existing channels with your CRM.
Each external contact is automatically mapped to a client, contact or lead whenever possible. Your agents see:
- Who they’re talking to (name, company, role).
- Open tickets, invoices, previous interactions.
- All omnichannel history in a single timeline.
No more guessing “who is this number?” – PulseChat unifies identities and keeps your CRM as the single source of truth.
From Purchase to Launch in 4 Simple Steps
Get up and running in minutes — no fluff, no waiting around.
Purchase Securely
Complete checkout via Razorpay-secured payment.
Instant Download
Files are available immediately in your account.
Quick Setup
Follow the included docs — usually under 5 minutes.
Launch & Grow
Customize, deploy, and scale to your audience.
What Buyers Are Saying
Based on 93 verified reviews
"Excellent quality and instant delivery. The documentation is super clear and setup was a breeze. Highly recommend!"
"Perfect for our use case. Saved us weeks of development time. Support team responded within an hour."
"Clean code, easy to customize. Worth every rupee. Looking forward to future updates."
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Join 1,553+ customers who trust this product to power their business.