Renewal Revenue Recovery Manager for Perfex CRM

Renewal & Revenue Recovery Manager for Perfex CRM is a powerful business operations module designed to help you track upcoming renewals, monitor revenue at risk, manage follow-ups, and improve renewal recovery from one centralized dashboard inside Perfex CRM.

If your business works with annual contracts, service plans, support packages, maintenance agreements, subscriptions, licenses, policies, or recurring customer accounts, this module gives you the structure and visibility needed to stay ahead of renewal deadlines and prevent lost revenue.

Instead of relying on spreadsheets, manual reminders, or scattered staff notes, this module brings your entire renewal management workflow directly into Perfex CRM.

Why Choose Renewal & Revenue Recovery Manager?

• Track every renewal in one place with dates, owner, amount, stage, follow-up, and customer connection.
• Reduce missed renewals by creating a structured operational workflow inside Perfex CRM.
• Protect revenue at risk with stage-based tracking and dashboard visibility.
• Improve accountability by assigning each renewal to a staff owner.
• Save time with auto-generated renewal numbering and automation-ready stage movement.
• Stay closer to native Perfex behavior with customer currency inheritance and base currency fallback.
• Export data easily for reporting, management review, and analysis.

What This Perfex CRM Module Does

This module is built for businesses that need a better way to manage renewals and customer retention activities inside Perfex CRM. It creates a dedicated workspace where your team can:

• Create renewal records with complete operational and financial details
• Monitor upcoming renewals and overdue items
• Track next follow-up actions and renewal stages
• View open pipeline and renewed outcomes from one dashboard
• Manage renewal ownership across team members
• Record save offers, churn reasons, and internal notes
• Run automation using native Perfex cron integration

Whether you are managing support contract renewals, subscription renewals, policy renewals, maintenance renewals, hosting renewals, license renewals, or service agreement renewals, this module gives you a much cleaner and more scalable process.

Main Dashboard Highlights

The module includes a modern and practical renewal dashboard that acts as the control center for your team.

• Total Open/Tracked overview
• Upcoming 30 Days quick visibility
• At Risk renewal monitoring
• Renewed value tracking
• Keyword search for renewal number, title, customer, and reference
• Filters by stage, priority, customer, owner, and renewal date range
• Renewal listing table with owner, next follow-up, amount, stage, and actions
• One-click access to Add Renewal, Run Automation, Settings, and Export CSV

This makes it easier for managers and staff to review the current pipeline without opening multiple records or switching between different areas of Perfex CRM.

Detailed Feature List

• Dedicated Renewals area inside Perfex CRM
• Auto-generated renewal numbers
• Configurable renewal number prefix, padding, and next number
• Create and manage complete renewal records
• Renewal date and next follow-up tracking
• Priority management
• Owner assignment for accountability
• Customer assignment per renewal
• Manual reference support
• Reference type-based workflow
• Amount tracking
• Currency-aware logic
• Customer currency inheritance with Perfex base currency fallback
• Save offer amount support
• Churn reason capture
• Description and internal notes field
• Activity timeline area for renewal records
• Dashboard KPI cards
• Advanced dashboard filters
• Renewal listing table with action controls
• CSV export support
• Settings screen for operational defaults
• Default owner configuration
• Days-before-due configuration
• Default follow-up gap configuration
• Native Perfex cron automation integration
• Manual automation run button
• Automatic movement of upcoming items into Due Soon
• Automatic movement of overdue items into At Risk
• Staff permission compatibility for view, create, edit, delete, and export workflows
• Currency-safe dashboard logic to avoid misleading mixed-currency totals

Renewal Stages Supported

The module supports structured renewal lifecycle tracking with the following operational stages:

• Upcoming
• Due Soon
• At Risk
• Renewed
• Lost
• Churned

These stages help your team quickly understand which accounts are safe, which ones need immediate follow-up, and which renewals have already been recovered or lost.